Privacy Policy

1. Information We Collect

We collect information that you provide when you create or update your BeTalkio account, purchase a plan, book or attend a class, contact support, or otherwise use our services. This may include your name, email address, country, language preferences, learning goals, learning needs, spoken languages, class history, teacher feedback, and other information you choose to provide.

We may also collect technical and usage information such as your IP address, browser and device information, time zone, pages visited, interactions with the platform, and information needed to maintain the security and operation of our services.

2. How We Use Your Information

We use personal information to provide and improve BeTalkio, manage your account, deliver and schedule classes, personalize your learning experience, track course progress, provide teacher feedback, manage credits and subscriptions, process payments, provide customer support, maintain platform security, and communicate important information about your account or classes.

Where permitted, we may also send information about BeTalkio offers, products, or services. You can opt out of marketing communications at any time without affecting essential service messages.

3. Payments

Payments may be processed by third-party payment providers such as Stripe. BeTalkio does not need to store your complete payment card details when those details are collected and processed directly by the payment provider. Payment providers may process personal and transaction information according to their own privacy policies and legal obligations.

4. Teachers and Service Providers

We may share information with BeTalkio teachers when reasonably necessary to provide your classes and support your learning. This may include your first name, course level, lesson information, learning needs, relevant learning preferences, and previous teacher feedback.

We may also use trusted third-party providers for services such as hosting, email delivery, analytics, communications, customer support, and payment processing. These providers receive only the information reasonably necessary to perform their services.

We do not sell your personal information.

5. Cookies and Similar Technologies

BeTalkio may use cookies and similar technologies that are necessary for authentication, security, preferences, and the operation of the website. Where applicable, we may also use analytics or marketing technologies in accordance with applicable law and the choices made available to you.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain your account, comply with legal, tax, accounting, and payment obligations, resolve disputes, prevent fraud, and enforce our agreements. Different types of information may be retained for different periods depending on their purpose and applicable legal requirements.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. International Data Processing

BeTalkio operates online and may work with teachers and service providers located in different countries. As a result, personal information may be processed or stored outside your country of residence. Where required, we take appropriate measures to protect personal information when it is transferred internationally.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also have the right to withdraw consent where processing is based on consent.

To exercise a privacy right or request account deletion, please contact BeTalkio support. We may need to verify your identity before completing certain requests, and some information may need to be retained where required by law or for legitimate business purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements. The latest version will be published on this page together with its updated date. Where required, we will provide additional notice of material changes.

11. Contact Us

If you have questions, comments, or privacy requests, please contact us at info@betalkio.com.